Business and service terms
| Payment: We can accept Paypal,Western Union,Money Gram,Bank wire,etc. Detailed account informatin will be supplied upon request. |
| Shipping: We ship worldwide by UPS/Fedex/EMS/DHL. For stock order,shipment will be made immediately after receiving your payment. If you are in US,you will get wig in hand within 2 business days. Europe only take 1 day more. (Please also understand,a small percentage of shipments may be delayed by customs inspection or other beyond human control affairs.) |
| Guarantee for the Hair and Service We at Hair Nature,Int'l(refered as HNI below) sincerely believe that true service may only be achieved through unquestionable business ethics that are exemplified by our pledge to fairness, honesty and integrity in our dealings with our customers. We guarantee the quality of our lace wigs to meet or exceed the quality of our competitors. We guarantee our price to be the lowest for what we are offering. We offer a limited 3 months warrantee for manufacturers defect under the 'Correct Client Usage Guide' below: · Clean your wig with a mild pH shampoo (4.5-5.5). · Use cream type conditioners that do NOT contain Lanolin, polymers, or heavy oils (causes matting in human hair) · Be sure to keep the cream conditioner OFF the base because it can cause the base knots to soften, then hair will fall out. · Never brush wet hair, use a wide tooth comb. · Use leave on spray conditioner also to keep the hair soft and pliable. · Not conditioning at all will cause dryness and tangling. · Stay away from SD-40 alcohol based styling aids as they tend to dry the hair. Use corn alcohol. · Lace wigs must be treated gently as the base is fragile and hair falls out easily. Therefore, this material cannot be warranted by the factory. |
| Agreement about Terms of Quality Problems for stock lace wigs This agreement is made out as per the following terms and conditions mutually confirmed by both buyer and seller. 1) All of our stock lace wigs are made according to standurd specifications notified in STOCK LACE WIG file.If there is any discrepacy from buyer's standurds and HNI standurds,HNI's will be the final one. 2) If there is any quality problem of the stock lace wigs HNI makes,the client has to declare and send wrong wigs to HNI within 5 days from the date of receiving the shipment to the date of sending the returned wig out at the client’s end.The shipping cost from buyer to HNI will be at buyer's accout. 3) The wrong wig must be returned completely new,that is without being styled,without being cut and without being worn.If the returned wig was made by factory’s mistake and returned styled,cut or worn,HNI will charge for all repair/remake as normal orders. 4)HNI guarantee 3 month warranty for each new hair piece if the hair pieces are worn and cared in the correct way. |
| Agreement about Terms of Quality Problems for custom lace wigs This agreement is made out as per the following terms and conditions mutually confirmed by both buyer and seller. 1) If HNI would not make exact lace wigs by its mistake, HNI will repair or remake the bad wigs as the client's request and RU’S advice.The production and shipping cost from HNI to the client will be for HNI’s account.Shipping cost from buyer to HNI will be for buyer's accout. 2) If there is any quality problem of the lace wigs HNI makes,the client has to declare and send wrong wigss to HNI within 10 days from the date of receiving the shipment to the date of sending the returned wig out at the client’s end. 3) The wrong wig must be returned completely new,that is without being styled,without being cut and without being worn.If the returned wig was made by factory’s mistake and returned styled,cut or worn,HNI can only repair or remake the hair piece at both parties’ approval. 4) Remakes will only be performed to match original spesifications. Any change in specifications will be deemed as a new order. 5)HNI guarantee 3 month warranty for each new lace wigs if the lace wigs are worn and cared in the correct way. |
